FAQ - Frequently Asked Questions
How do I return what I won?

There is no return and all sales are final. Property is for sale AS-IS, WHERE-IS, with no warranty or guarantee of any kind. Bids are binding. Failure to inspect item does not relieve bidder of responsibility of payment and removal as stated terms. All items are sold "As Is, Where Is”. All sales are FINAL.

What happens if I can't pay my balance within 3 business days?

If you cannot pay within 3 business days, please refrain from bidding. The credit card on file will be charged at the end of the 3 business days and you will still be required to pick up your items during the required removal dates.

What happens if I can't meet the removal requirements?

If you cannot meet the removal requirements please refrain from bidding. If you do not remove your items on time your items will be considered abandoned with no refunds.

Why does the auction extend when someone places a bid?

If a bid is entered within the last five minutes of the closing of an item, the closing time will be extended to ensure sufficient time for bidders to submit their bids.

Can other bidders see my name?

No, your name is masked to all other bidders. Only you can see your name when you are logged into your account.

How can I get a Medical Device Salvage Broker or Salvage Establishment License?

To get a Medical Device Salvage Broker or Salvage Establishment License you need to contact the Texas Dept. of State Health Services. You can find their contact information here:  http://www.dshs.state.tx.us/dmd/

I am tax exempt what do I need to do?

For items exempt for resale purposes: Download this form, complete all sections and sign the bottom. Must have active Sales & Use Tax Id.
For exempt purchases or non-profit entities: Download this form, complete all sections and sign the bottom.
For agricultural exemptions: Download this form, complete all sections and sign the bottom.

Email completed documents to info@directbids.com

Why am I being charged sales tax?

All purchases by buyers with any presence in the State of Texas or ones that are removed from any of our facilities (i.e. not directly shipped) are subject to Texas state sales tax.

If you are tax exempt, please reference our FAQ re: sales tax exemption.

If you do not fall in this category and still think you should be tax exempt, please email us with details at info@directbids.com

Please note: all sales tax exemptions are up to our determination.